Domira Care Terms

Plans (incl. VAT)

• Care: apartment AED 149/month, villa AED 249/month.
• Care Plus: apartment AED 349/month, villa AED 599/month.

Billed monthly; cancel with 30 days' notice. Pay annually and get 1 month free.

Eligibility

Homes Domira installed, or after a paid onboarding health check (AED 750), credited against the first 3 months.

Included in both plans

• 24/7 monitoring of devices, hub, leaks and offline alerts.
• Remote fixes and firmware updates.
• Live home record.

Care

• Urgent faults next working day; out-of-hours urgent visit AED 650.
• Other faults within 3 working days.
• No visits included.
• Batteries at cost.
• Device replacement after warranty at cost.

Care Plus

• Urgent faults within 4 hours, 7am–11pm, 7 days; overnight by 10am.
• Other faults next working day.
• Up to 4 visits a year, then AED 350 a visit.
• Batteries included.
• Domira-installed devices under 5 years replaced up to AED 1,000 a year.

Urgent faults and response times

Urgent means a leak, lock, security or hub-down fault. Response times are targets, not guarantees.

Not covered

Devices Domira didn't install or check, physical damage, and general electrical, plumbing or AC work (your building AMC covers these).

Not an emergency service

Care is not an emergency, fire, security or police service. Leak valves and alerts reduce risk but cannot guarantee that damage won't happen.

Law

UAE law as applied in Dubai. The Dubai courts have jurisdiction.